Introduction
Social Intents: AI-Powered Live Chat Solutions
Social Intents offers AI-powered live chat and chatbot solutions designed to enhance customer engagement, streamline support, and drive sales. The platform caters to businesses of all sizes, offering customizable plans to meet diverse needs.
Key Features
- AI-Powered Chatbots: Social Intents utilizes AI, including ChatGPT, Gemini, and Claude models, to automate responses to common customer inquiries. These chatbots can be trained on your website content, PDFs, and documents, enabling them to handle frequently asked questions efficiently.
- Seamless Handover to Human Agents: When complex questions or issues arise, the system can seamlessly transfer conversations to your team for personalized support.
- Multi-Channel Support: The platform supports live chat through various channels, including Microsoft Teams, Slack, Google Chat, Zoom, and Webex, alongside a web-based console.
- Customizable Chatbots: Users can define rules and triggers, set up proactive chat invitations, and control agent assignments.
- Multi-Channel Integration: Supports WhatsApp, Facebook Messenger, SMS, and other channels for broad reach.
- Data-Driven Insights: Provides chat reports to track performance and identify areas for improvement.
Pricing Plans
Social Intents offers tiered pricing plans to suit different requirements:
- Starter: $39 - $49/month (billed annually). Includes 1 chat widget, 1 website domain, 3 agents, 200 chat conversations/month, and free ChatGPT integration.
- Basic: $69 - $79/month (billed annually). Includes 2 chat widgets, 2 website domains, unlimited agents, 1000 chat conversations/month, and message shortcuts.
- Pro: $99 - $132/month (billed annually). Includes 5 chat widgets, 5 website domains, unlimited agents, 5000 chat conversations/month, automatic URL retraining, and cross-teams chat transfers.
Advanced Features & Add-ons
- 10,000 AI Trained URLs or Articles: Increase the accuracy of chatbot responses by training the AI on a large volume of your content.
- White Label Chatbots: Customize the look and feel of the chatbot to match your brand.
- Add More Chatbots: $20/month each – Available for use via Microsoft Teams Live Chat, Google Chat Live Chat, Slack Live Chat, Zoom Live Chat, and Webex Live Chat.
Integration & Support
- Developer SDK: Enables custom integrations with other systems.
- WhatsApp Live Chatbot & WhatsApp Button Generator: Facilitates WhatsApp conversations.
- Chat Reports: Detailed analytics to track key metrics.
Social Intents is committed to providing comprehensive support and resources, including a comprehensive help center, articles and FAQs.
Note: Some features, such as the ability to directly bill clients, are available only on higher-tier plans.
