Solvea

Introduction

Solvea: AI-Powered Customer Support

Introducing Solvea – the intelligent customer support solution designed to dramatically improve your customer experience while streamlining your operations.

Core Capabilities:

Solvea is an AI agent built to handle a wide range of customer support tasks, offering 24/7 availability, human-level accuracy, and the ability to scale seamlessly.

1. Industry-Specific AI Experts:

Solvea is pre-trained with high-frequency support scenarios tailored to various industries, providing immediate, professional responses that meet your customers where they are. This eliminates the need for extensive training and ensures consistent, high-quality support.

2. AI Safeguard: Intelligent Compliance

Recognizing that every industry has specific service regulations, Solvea is trained with advanced algorithms to strictly follow platform-specific policies. This ensures compliance and protects both your customers and your assets.

3. Self-Training: Continuous Improvement

Solvea learns autonomously and deeply from human agent workflows, continuously evolving to handle new challenges and customer concerns. This self-training process drives ongoing improvements in its performance.

4. Scalable and Flexible:

Solvea can manage over 1,000 concurrent conversations, maintaining quality, accuracy, and speed, regardless of the volume of inquiries.

5. Key Features:

Multi-Language Support: Deliver instant, always-on support in all major languages.
Ticket Routing: Automatically directs customer inquiries to the appropriate team or specialist.
Order & Account Information: Provides immediate access to customer account details and order status.
Policy Responses: Answers frequently asked questions regarding return policies, warranties, and other key information.
Troubleshooting Assistance: Supports customers with technical issues, providing step-by-step guidance.
Proactive Engagement: Offers personalized pre-sales recommendations based on customer browsing behavior.

6. Underlying Technology:

Solvea is powered by independently developed, industry-grade Large Language Models (LLMs) enhanced with ChatGPT and Gemini technology. It’s certified to ISO 27001:2022 standards, ensuring enterprise-grade security and compliance.

7. Seamless Integration:

Solvea integrates with major e-commerce, support, and messaging platforms with a single click, requiring minimal setup and training.

8. Security & Compliance:

Solvea maintains complete data protection and security.

9. Benefits: